Q:
When can I receive a full refund?
A:You can receive a full refund when the freelancer fails to deliver the work by the agreed deadline or when the delivered result is completely unusable and significantly differs from what was agreed upon.
Q:
What if the work is completed but the quality is poor?
A:You can request a partial refund if the work significantly deviates from the original description or agreed requirements. We will evaluate the case and determine a fair refund amount.
Q:
How long does refund processing take?
A:We review refund requests within 3-5 business days. Approved refunds are returned to your payment method within 7-10 business days from the processing decision.
Q:
What do I need for a refund request?
A:For a refund request, you need the job ID, a detailed description of the issue, and any supporting evidence such as screenshots, messages, or other documents that support your request.
Q:
Can I cancel an order before work begins?
A:Yes. If the freelancer hasn't started the work yet, you can cancel the order and receive a full refund. Cancellation must be done before the freelancer marks the work as started.
Q:
What happens if the freelancer doesn't respond to messages?
A:If the freelancer doesn't respond to your messages within 48 hours and the work isn't progressing, you can request a refund. Contact our customer support and we'll help resolve the issue.
Q:
Can I get a refund if I'm not satisfied with the result?
A:A refund is granted if the work doesn't meet the agreed requirements or original description. Simple dissatisfaction alone isn't sufficient grounds for a refund if the work was completed as agreed.
Q:
Who do I contact about refund issues?
A:You can submit a refund request directly from the order page or contact our customer support at support@cronworker.com. Please include all relevant information and evidence.